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Support Availability

Pre-sales support is available via this form or email. The user forum will be online soon and will be moderated by HIA Pro staff members. Post sales support is available based on ther terms of your agreement. Please contact your account manager for more information.



 
 
User Manual
Day to day use guide

The user manual details the ins and outs of the user interface, options and general functionality of the HIA. This is manual does not cover administrative or technical functions.
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Technical Manual
Implementation guide

The technical manual includes sample network configurations, installation walk-throughs and important pre-installation considerations. A must read for the enterprise edition.
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Reference Documents
Diagrams, hardware recs, etc.

Details of the template engine, report creator, import / export functions and any general documentation that didn't quite fit into the User or Technical manuals.
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